Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any product. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at MEL JEWEL, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at MEL JEWEL for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.



All personal information you provide us with or that we obtain will be handled by MEL JEWEL as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to MEL JEWEL and Shopify and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request MEL JEWEL to delete or correct the information held about you. By accepting the MEL JEWEL Conditions, you agree to the above.


We make every effort to ensure that the pricing displayed on our website is correct. However, we reserve the right to alter all product pricing without notice.


All orders received by us are shipped subject to availability. We reserve the right to ship products at a later date if the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product. 

Orders are processed and shipped within 1-3 business days of purchase unless otherwise noted in the product description - please note if you are buying something in pre-order. If you purchase multiple items and one is noted as pre-order, all items will be shipped together at the later date. You may request multiple shipments in this scenario to receive your other items sooner by contacting hello@meljewel.com.


Once your order has been processed you will receive an email confirmation. If you do not receive please contact us by email - hello@meljewel.com.

The average transit times are as follows. Please consider that if you choose an article in pre-order, this time is only after shipment:

  • Portugal: 1-3 working days  

  • Europe: 7-15 working days

  • Worldwide: 10-25 working days

We are based in Portugal - Europe, so please note that the customer is responsible for payment of any extra duties, customs, import charges or taxes imposed by the destination country for delivery. 



All returns must be made no later than 14 days after your delivery date.

Custom products, such as engravable or fingerprint pieces, cannot be returned.

Our jewels may be changed for an equal or greater amount items. Mel Jewel reserves the right to refuse exchanges communicated or sent outside the deadline as well as items that are not in the same condition in which they were acquired. 

To exchange or return an item, it must be returned in their original packaging to our offices located in:

Largo do Centenário, 144

4440-508 Valongo

The shipping cost will be borne by the customer. Always send your invoice and order number with the return. 



If you choose to refuse your shipments, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to our portuguese address. This amount will be deducted from your merchandise refund.



We endeavour to respond to all customer complaints or queries within 5 working days.

All Mel Jewel pieces have a warranty period of 3 years covering all manufacturing defects and damage. Situations caused by misuse or accident are excluded.

If you have a piece that needs to be repaired please send us an email to hello@meljewel.com with an image of your jewellery. Do not send us your piece before we tell you to do so.

As an online brand, all products must be sent to us by registered mail and shipping costs to send us a piece that needs a repair are borne by the costumer.

Note that all Mel Jewel pieces are handcrafted, made from natural materials like silver, gold or natural stones and, therefore, its composition and color may vary slightly from the image shown. There may also be slight variations in their actual dimensions and specifications. 

Warranty does not apply if:

  • The discoloration of the piece is caused by exposure to intense light, perfumes, makeup or any other chemical products, swimming pools, hot tubs and similar;
  • The natural process of fading of the coating and tarnishing of sterling silver item occurs;
  • The customer allows a third party to modify or repair the item
  • The item in question has been exposed to unusual circumstances, careless handling or conditions contrary to those advised by Mel Jewel


After examination and confirmation of the validity of the warranty, the product will be repaired or replaced free of charge and returned to your address.



Events outside MEL JEWEL's control, which are not reasonably foreseeable, shall be considered force majeure, meaning that MEL JEWEL is released from MEL JEWEL's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.


All products remain MEL JEWEL's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from MEL JEWEL.

All transfers conducted through MEL JEWEL are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions of the payment gateway chosen for the transaction as they are responsible for the transactions made.


Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.


Em caso de litígio o consumidor pode recorrer a uma Entidade de Resolução Alternativa de Litígios de Consumo:

Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Centro de Informação e Arbitragem do Porto

Centro de Arbitragem de Conflitos de Consumo de Lisboa

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra

Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira

Centro de Informação e Arbitragem do Vale do Ave

Centro de Informação e Arbitragem do Vale do Cávado

Centro de Informação, Mediação e Arbitragem do Algarve

Mais informações em Portal do Consumidor (www.consumidor.pt).


Nos termos do Decreto-Lei n.º 24/2014, de 14 de fevereiro, aplicável aos contratos celebrados à distância, tem o direito de resolver livremente um novo contrato, sem indicar motivo, no prazo de 14 dias de calendário contados a partir da data de celebração do mesmo ou à de receção da primeira revista. Se quiser, pode descarregar, preencher e enviar, através do seu e-mail ou dos correios, o exemplo de formulário que disponibilizamos abaixo. Inclua o número de associado.  

No caso de cancelar a subscrição no prazo acima indicado, ser-lhe-ão devolvidos pelo mesmo modo por que os efetuou, todos os pagamentos que tenha realizado, o mais tardar 14 dias depois de termos recebido a sua comunicação.



MEL JEWEL uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use MEL JEWEL without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On MEL JEWEL we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.


The right to privacy and, in particular, the right to the protection of personal data is one of the fundamental principles of Dois Igual a Três, Lda., with registered address at Rua de Camões, nº 437, 4000-147 Porto, Portugal.
The purpose of this General Privacy Policy (hereinafter, the "Policy") is to explain the way in which MEL JEWEL will process any personal data that may be collected through the different forms on the MEL JEWEL website. Your personal data will be processed in a strictly confidential manner and only for those purposes for which you have provided consent, as explained below and, in greater detail, in each of the specific privacy policies for each form.


This Policy applies only to this website and not to websites owned by third parties. MEL JEWEL may provide links from this website to other websites that it considers of interest to its visitors. MEL JEWEL strives to ensure that these websites adhere to the highest standards.
However, due to the very nature of the Internet, MEL JEWEL is unable to guarantee the privacy levels of these websites, nor can it be held responsible for the content of websites other than those of MEL JEWEL itself. This Policy is not intended to be applied to any website with which MEL JEWEL has a link.


MEL JEWEL is fully committed to regulatory compliance and, in particular, compliance with the General Data Protection Regulation of the European Union and the regulations related to the protection of personal data in force at any time, this being a priority objective for MEL JEWEL.
As a result, and with privacy being the basis on which all processing carried out is configured, MEL JEWEL has taken the decision to implement the following principles:
Transparency in data processing is one of the priorities of MEL JEWEL, so whenever it is necessary to collect personal data we will duly inform you through the corresponding privacy policy, including the purposes of such processing, among other aspects.
The processing of those personal data that are strictly necessary to provide any services that you request.
Accessibility and proactivity, whenever possible, to make available to you simple measures that allow you to control your personal data.
The non-transfer of your personal data to third parties, except those suppliers providing a service to MEL JEWEL, or those about which MEL JEWEL has previously informed you and received your consent in this regard.
The confidentiality of the personal data collected and processed by MEL JEWEL, guaranteeing the adoption of adequate security measures for their protection.


MEL JEWEL collects your personal data in order to manage your requests and offer you services and products that may be of interest to you. Specifically, MEL JEWEL processes your personal data for the following purposes:

a) Dealing with your queries, questions or requests made through the customer service or communication channels identified on each website and contacting you to respond to them.

b) Improving the MEL JEWEL website, as well as their services and products, in order to offer a better service and content.

c) Offering access to restricted spaces on the MEL JEWEL website (registration may require acceptance of a specific privacy policy).
d) Managing your registration on the MEL JEWEL website.
e) Allowing you to make purchases through the MEL JEWEL website.
f) Sending transactional notifications in relation to your purchase.
g) Conducting studies for statistical purposes.
h) Having your data updated.
i) Processing reservation requests.
j) Managing billing and for accounting purposes.
k) Fulfilling tax obligations.
l) Processing guarantees for the products acquired in MEL JEWEL.
m) Complying with the current legal framework.
n) Managing your data to send you commercial information.
o) Collecting, storing and processing your CV, as well as the personal data included in it, with the aim of analysing your professional profile in order to allow you to participate in MEL JEWEL selection processes, where appropriate.
p) Sending notifications by email and/or telephone and/or post as part of the MEL JEWEL staff selection processes.
q) Evaluating your abilities to perform a job by carrying out specific tests that will be notified in due course.


MEL JEWEL will only collect those personal data that you wish to disclose voluntarily and, in accordance with current regulations on data protection and on information society services and electronic commerce, will inform you that such personal data provided at the time of registration, or any others provided to MEL JEWEL for access to some of the services on the website, will be incorporated into files owned by this company.

The data that MEL JEWEL may request from you are the following:
Identification data. Information concerning an individual that allows them to be differentiated from others in a group, such as: name; handwritten and electronic signature; tax identification number; place and date of birth; nationality; photograph; age.
Contact data. Information that allows contact with their owner to be maintained or initiated, such as: address; email address; landline; mobile phone.
Data on physical characteristics. Information about an individual relating to their physiognomy, anatomy, features or specific characteristics, such as: measures necessary for the manufacture of the products.

Asset or financial data. Information concerning an individual relating to their assets, rights, liens or obligations that can be valued economically, such as: bank accounts, credit card number, security number.

The processing of your personal data may sometimes be necessary to comply with certain legal obligations, or in relation to any contractual relationship that MEL JEWEL may have with you.
In all other cases, and whenever appropriate, MEL JEWEL will request your consent to process your personal data.


Within the framework of its promotional activity, MEL JEWEL may provide you with resources for registration or subscription to news or commercial information related to MEL JEWEL. These resources will always be subject to your express consent to send them.
In the event that you have authorised this, MEL JEWEL will send you information about its products, activities and personalised services in keeping with your tastes and preferences. Moreover, and in the event that you have also expressly consented to this, you may receive information related to MEL JEWEL competitions and/or prize draws, as well as its events and corporate activities close to your location.
You can revoke your consent to receiving commercial notifications at any time, through the link or button enabled for this purpose in each of the notifications or by directly communicating your wish to revoke the consent through the following channels:
(i). By email, sent to the following address: hello@meljewel.com
(ii). By post, addressed to Dois Igual a Três, Lda, Largo do Centenário, 144, 4440-508 Valongo
(iii). By the web form at https://www.meljewel.com/pages/contact-us


MEL JEWEL will obtain your express consent for the processing of your personal data in relation to the possible adoption of automated decisions and/or the creation of profiles.

For the provision of some services, MEL JEWEL may process your personal data using automated means. This means that certain decisions are taken automatically, without human intervention. For example, in the event that you have purchased products in your "Shopping Bag", you will receive specific notifications informing you that your order has left the MEL JEWEL facilities.
MEL JEWEL can also process your data to create profiles, with the purpose of predicting your behaviour on the website. As a result of that, products that may be of interest to you will be displayed on the homepage, based on the preferences you have shown through your browsing or information obtained through cookies.
You can review the applicable Cookies Policy at the following link https://www.meljewel.com/pages/privacy-policy. Likewise, you can contact MEL JEWEL for any questions or queries related to the processing of your personal data through the following address: hello@meljewel.com


MEL JEWEL is committed to processing your personal data while they are useful and necessary to offer you a quality service through their processing. Therefore, MEL JEWEL will make all reasonable and timely efforts to minimise the processing and retention time for your personal data.
In this sense, in each data collection form MEL JEWEL will inform you of the expected period for the processing and/or retention of your personal data.
In any case, and even if you request the erasure of your personal data, MEL JEWEL will have the right to store and retain them, under the appropriate blocking, for the time necessary to comply with the legal obligations that apply, as well as to make them available to the competent authorities in the different matters that are applicable.


Your personal data are very important for MEL JEWEL so it is committed to processing them with the utmost confidentiality and discretion and to implementing all those security measures that it deems appropriate and reasonable.
In this sense, MEL JEWEL declares and guarantees that it has established all the technical means at its disposal to avoid the loss, misuse, alteration, unauthorised access and theft of the data provided by the users. Likewise, MEL JEWEL constantly reviews its security measures to ensure that they are always up-to-date.
We keep your data at our commercial platform (www.shopify.com), at the billing program (www.moloni.pt) and at the email marketing platform (www.mailchimp.com) 


Social networks are part of the daily life of many internet users and for this purpose different MEL JEWEL profiles have been created in them.
All users have the opportunity to join the pages or groups that MEL JEWEL has in different social networks.
However, it must be taken into account that, unless we request your information directly (for example, through marketing actions, competitions, promotions, or any other valid form), your data will belong to the corresponding social network. Therefore, it is recommended that you carefully read its conditions of use and privacy policies and ensure that you configure your preferences regarding the processing of data.


As a general rule, MEL JEWEL tries to keep your personal data within the European Union (EU) or the European Economic Area (EEA). However, sometimes MEL JEWEL may need to provide them to other companies in the Group or to service providers located in other countries, either by necessity to provide the requested service or to be able to offer you the service with the highest quality standards.
In these situations, MEL JEWEL ensures the application of all necessary measures and controls to guarantee and protect the processing of your personal data, such as:
Communication to countries that, despite not being part of the EU or the EEA, have been considered by the European Commission as countries that have data protection regulations that guarantee a level of security similar to that applicable in Europe.
Existence of standard European Commission contractual clauses: to ensure that companies in third countries that are not part of the EU or the EEA comply with a similar level of protection. MEL JEWEL will sign these agreements as long as there is no equivalent alternative that guarantees the protection of your personal data.
Definition of binding corporate rules (BCRs) approved by the companies, which are reviewed and approved by control authorities, with the aim of ensuring that the company, in any country, to whom we provide your data complies with an adequate level of protection.
In certain cases, the company to which MEL JEWEL provides the data may have Data Protection Certificates that guarantee the correct use of your data in accordance with current regulations.
You can request information about these guarantees from the addresses indicated below:
CTT - Correios de Portugal, S.A., by post, addressed to Av. D. João II, nº13, 1999-001 Lisboa, Portugal or by email, sent to the following address: informacao@ctt.pt
FedEx - by post, addressed to R. do Barreiro, nº 553, Crestins, 4470-573 Moreira da Maia


If you have any questions or concerns about the processing of your personal data, please contact us through:
(i) Email that must be sent to the address hello@meljewel.com
(ii) Web contact forms
(ii) Post, addressed to Mel Jewel, Largo do Centenário 144, 4440-508 Valongo, Portugal



MEL JEWEL reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, MEL JEWEL has the right to cancel the order and refund any amount paid in the best way. MEL JEWEL shall also notify the customer of equivalent replacement products if available.

Please note that your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.