Return Policy


Exchanges and returns must be made within 14 days after receiving your order. 

Custom products, such as engravable or fingerprint pieces, cannot be returned.

Our jewels may be changed for an equal or greater amount items. Mel Jewel reserves the right to refuse exchanges communicated or sent outside the deadline as well as items that are not in the same condition in which they were acquired. 

To exchange or return an item, it must be returned in their original packaging to our offices located in:

Rua Júlio Dinis, 764, 6.º EF - 4050-012 Porto.

The shipping cost will be borne by the customer. Always send your invoice and order number with the return. 



To repair any piece, please contact us through our email -

Mel Jewel only sells items in perfect condition that are previously verified and if you, exceptionally, receive a defective item, please contact us.